From the end of 2007 till the end of 2010, ProServ South Africa was contracted by Kievitskroon Country Estate to perform on-going service measurement activities. Twice a month mystery visits were conducted on site by trained mystery visitors using Amplixs™ for data gathering, monitoring, benchmarking and reporting. Furthermore, on an ongoing base, Amplixs™ provided the platform to send out electronic guest satisfaction surveys to all of the Kievitskroon guests in order to obtain feedback from their guests aimed at organisational and service improvement. Access to reporting was provided via our web based system Amplixs™, allowing swift and timely follow up. 

From the end of 2007 until 2010, ProServ South Africa has been contracted by the Birchwood Hotel and Conference Centre to develop and implement the Birchwood Academy, with the focus being on skills development, service measurement through surveys and mystery visits, operational standards development, quality management system implementation, performance management and review as well as perform ongoing service measurement activities.

Once a month mystery visits were being conducted on site by trained mystery visitors using Amplixs^TM for data gathering, monitoring, benchmarking and reporting. Furthermore, on an ongoing basis, Amplixs^TM provided the platform to send out electronic guest satisfaction surveys to all of the Birchwood's guests in order to obtain feedback from their guests aimed at organisational and service improvement. Access to reporting was provided via our web based system Amplixs^TM, allowing a swift and timely follow up. Quarterly service improvement workshops were facilitated in order to identifycauses of problems and determine recommendations for organisational improvement.