|
|
Northern Cape Department of Tourism, Environment and Conservation The Northern Cape Department of Tourism, Environment and Conservation contracted ProServ International to conduct a skills audit / training needs assessment across all three sub-sectors, Tourism, Conservation and the Environment. Amplixs was used as the software to gather and analyse the results. This involved a detailed survey of the competences of approximately nineteen different job categories within the three sub-sectors, a sample size of 600 employees and 30 product owners / managers. The training needs analysis is the first detailed survey of training needs within the tourism and environment sector conducted within a province in South Africa. The client was extremely pleased with the outcome. The survey has formed part of the desk top research used for the national tourism skills audit currently being conducted by the National Business Initiative on behalf on the Department of Environmental Affairs and Tourism.
Delivery:
BANKSETA A detailed skills audit and gap analysis of critical skills was conducted within the banking sector on behalf of the BankSETA. A total of 79.000 employees in the sector conducted a self-audit based on a job-specific competency profile. Reports were compiled and recommendations made, based on detailed data-analysis. Amplixs technology was used for data management in this project. Delivery:
EXHIBITION AND EVENT ASSOCIATION OF SOUTHERN AFRICA In January 2009, ProServ South Africa embarked on a project assisting the EXSA to conduct a scarce skills audit for the exhibition and event sector. Utilising a newly developed set of competencies and industry criteria, the skills audit was performed amongst all of their members in order to identify critical and scarce skills gaps in each of their job profiles. This project is currently being rolled out. Delivery:
SERVICES SETA In June 2006, ProServ International was contracted by the Services Seta to conduct a census research study amongst its stakeholders with a mirror survey being conducted amongst its employees. The research project consisted of exploratory research through focus groups and in-depth interviews, followed by an electronic survey amongst 10.000 stakeholders, using Amplixs Technology. Delivery:
National Productivity Institute In 2007 and 2008, Quality Professionals was contracted by the National Productivity Institute to conduct a census research study amongst its stakeholders with a mirror survey being conducted amongst its employees. The research project consisted of electronic surveys, distributed amongst 6.000 stakeholders, using Amplixs Technology. Delivery:
South African Tourism Quality Professionals had been contracted by SA Tourism to manage and implement the judging process of the Welcome Awards in 2006, 2007 as well as 2008 and has been contracted to perform all judging processes for 2009 and 2010 as well. The measurements are done by agreeing on a set of criteria on which entrants would be assessed in a variety of categories, i.e. accommodation, tour operators, tourist guides, tourist attractions and travel agencies. The methodologies used include conducting mystery visits and announced audit visits during which the product is assessed against the agreed criteria. As part of the process, customer feedback surveys have also been designed and implemented in order to obtain feedback from all participants’ guests, which are used in the judging process of the Welcome Awards. Delivery:
Kievits Kroon Country Estate & Spa From the end of 2007, Quality Professionals has been contracted by the Kievits Kroon Country Estate to perform ongoing service measurement activities. Twice a month mystery visits are being conducted on site by trained mystery visitors using Amplixs for data gathering, monitoring, benchmarking and reporting. Furthermore, on an ongoing basis, Amplixs provides the platform to send out electronic guest satisfaction surveys to all of the Kievits Kroon guests in order to obtain feedback from their guests aimed at organisational and service improvement. Access to reporting is provided via our web based system Amplixs, allowing swift and timely follow up. Delivery:
Tourism Business Council of South Africa Currently, Quality Professionals is contracted by the Tourism Business Council of South Africa to conduct a census research study amongst its stakeholders with a mirror survey being conducted amongst its employees. The research project consisted of electronic surveys, distributed amongst 10.000 stakeholders, using Amplixs Technology. Furthermore, focus groups are being facilitated and face to face and telephonic interviews are conducted to obtain further qualitative input for the research. Delivery:
College of Economic and Management Sciences In 2007, Quality Professionals was contracted by the College of Economic and Management Sciences to develop a Customer Service Function Strategy. The research project consisted of a variety of research methodologies including desk research, electronic surveys, distributed amongst 20.000 stakeholders, using Amplixs Technology. Furthermore, focus groups and interviews were facilitated to obtain further qualitative input for the research. On site observations and audits were performed in order to measure deliverables and identify weak spots in the operations processes. Delivery:
TRANSNET In June 2006, ProServ International was subcontracted by the Bureau of Market Research (“BMR”) at UNISA to conduct the field research for a brand strategy research for Transnet. ProServ International facilitated a series of focus group sessions across South Africa, attended by customers of Transnet. Furthermore, it conducted in-depth interviews with senior managers of Transnet and its divisions. Based on the focus groups and in-depth interviews, ProServ International designed a quantitative survey around the service and brand perception of Transnet and distributed this amongst a random sample of Transnet customers. ProServ International assisted the BMR in data analysis and report writing. Delivery:
|
|
Copyright © 2011 ProServ International All rights reserved. |
|
