ProServ South Africa

Projects :: Project Management Services

Tourism Enterprise Partnership - National Coordination of all TEP Training Activities

This example demonstrates ProServ South Africa's expertise in project managing, coordinating and quality assuring national training projects involving several thousand learners.

The Tourism Enterprise Partnership is focused on the provision of market access and product development of Tourism SMMEs in South Africa. It works with funding from the National Department of Tourism and the National Business Initiative (NBI) and currently has close to 4,000 SMME owners in its database who receive skills development and/or financial support to grow their businesses.

In 2008 TEP contracted ProServ South Africa to manage and quality assure its national training programme. Over the past 24 months we have involved over 7,000 learners in a variety of training programmes ranging from 2-day SA Host programmes to 12-month Mentorship programmes depending on the need of the SMME and the phase in which the business is operating.

ProServ South Africa is responsible for setting the criteria for access to different programmes, selection of training providers, development of materials, coordination of all training implementation related processes (scheduling of learners, coordinating of venues and catering), ensuring payment of providers and suppliers and quality assurance of the training provided.

EXSA - Sector Skills Audit -Exhibition and Event Association of Southern Africa

This example proves our ability to organise and manage training for a large group of organised employers with funding from SETAs.

In January 2009, ProServ South Africa embarked on a project assisting the EXSA to create a skills development platform for their 157 member companies. The platform is based on a scarce skills audit which we conducted for the exhibition and event sector. Utilising a newly developed set of competencies and industry criteria, the skills audit was performed amongst all of the members in order to identify critical and scarce skills gaps in each of their job profiles. Presently we are using the web-based skills development platform to organise training for members on the basis of grouped applications which are submitted to four different SETAs (MerSETA, MAPPP-SETA, Services SETA and THETA) as different members pay levies to a variety of SETAs. On the basis of funding provided ProServ South Africa coordinates and quality assures training activities provided by externally sourced accredited providers.

Tourism Enterprise Partnership - SMME Support Services and Training in the Limpopo Province

The example demonstrates ProServ South Africa’s expertise in contract management and quality assurance of training activities provided by third parties.

Since October 2009 ProServ South Africa has represented the Tourism Enterprise Partnership in the Limpopo Province. Activities are managed and implemented from our Polokwane office. We are responsible for the sourcing of SMMEs in the province, conducting of needs analyses and organising SMME support and training activities. While third parties implement the training, PSA ensures that training activities are quality assured, learners are placed and workplaces assessed. Other activities included the marketing of SMMEs and the marketing of linkages.

Integrated Nature-Based Tourism and Conservation (INTAC) - Management Development (INTAC

This example supports our ability to develop shop floor training and manage and implement large national projects.

We were appointed as lead provider, Hospitality and Lodge Management by INTAC in May 2003. From November 2003 we trained 500 unemployed and employed learners on THETA skills programmes in nine conservation areas throughout South Africa (six provinces) involving nine PDI sub-contractors. The PDI sub-contractors were specifically recruited and trained to deliver and coordinate hospitality skills training for the project. During the project, their own training organisations, with the support of a SMME mentorship programme provided by ProServ South Africa, lead to provisional accreditation. The project was successfully implemented on the basis of national infrastructure of ProServ South Africa's national infrastructure and a network of regionally based consultants and field workers throughout the country. The training was provided in remote and rural communities linked to nine identified conservation areas.